Ken and his establishment is everything you would hope for in a small business. He's been in business since the 80's - which is already an incredible accomplishment for any business in Pleasanton, especially in this time. I had originally got quoted roughly $1600~ for a starter replacement by East Bay BMW, and things just didn't add up. I called Ken for a quote and his quote was $800, HALF of East Bay BMW's cost. He was very flexible to accommodate me even PAST his closing time. He repaired my vehicle and got my a genuine OEM BMW starter within a few hours. It's been about 3 weeks and my starter is working BEAUTIFULLY. I will be taking my car and recommending him and his shop to all my other friends who have BMW's. THANK YOU!