I usually don't post reviews, but Ken was amazing - friendly, courteous and honest. I went to my dealership to get my mini cooper fixed, and they strongly recommended replacing a part that was outrageously expensive. I called Ken just to confirm if it really needed to be fixed, and he went out of his way to research the part and guidelines on their website. He scheduled me in the next day at 8 am to take a look, and he did, at no charge. He confirmed that my car was in great condition, and nothing needed to be replaced. He prevented me from paying $$$ on something that wasn't needed. Thanks Ken, you are awesome!