S.A.S. GERMAN AUTO

Pleasanton German Auto Repair

(925) 846-4886
Mon - Fri: 8:00 AM - 5:00 PM
5

Call Ken for a quote to service my car. Dropped off my car early in the morning through their early bird drop box and it was done by the time I specified. Ken even spent the time to explain what they did, how long it took them and what was actually needed. Unlike Mercedes of Pleasanton, they are bunch of crooks that scam you whenever they have a chance. Great experience at SAS German Auto, I will definitely recommend this place to my friends and family.

5

My first review seems to have disappeared, so I'm re-posting it.Ken Benhamou is amazing! He is the most honest and ethical person I've run into in business in a very long time. He knows that I'm on a fixed income, and is always so fair on prices. As one other reviewer mentioned, Ken will fix little things and not charge you if he's doing other work on your car. He also wouldn't charge me when my car's computer said there was a problem, and he spent two hours to confirm that their wasn't one. He said, "I didn't fix anything, so I won't charge you"! What a guy!

Ken, the owner is unbelievably honest and fair. Twice, I thought I had a problem, but he told me it was just a weak battery, and replaced it the second time for free. Once I thought I had a brake problem, but he found a small sensor that was coming unplugged. He re-plugged it and sent me home; no charge. As a woman who isn't knowledgeable about cars, I could have been taken advantage of. But, instead, Ken has a customer for life. He and his wife actually send a thank you note for the business after a routine job! Wonderful business!

- SAS German Auto
4

I'm a younger guy so usually I get crap service from everywhere that's not just serving up a coffee or burger. I was extremely HAPPY with the initial service I've recieved from SAS.My situation is I'm pretty handy with a car and can handle 99% of the recommended inspection items on my BMW330i. Everything except for the darn warning, inspection lights and resets.A guy named Rob I think it was walked me through their prices for all the inspections and then suggested a solution that would work for me.I'll do the inspection etc on my own and then bring the car in for just the Oil Change service which includes resetting the warning lights etc.Pricing: Seemed reasonable and honest. I DON'T EVEN CARE if they are 10-25% more than Jiffy Lube or other places because to me it's all about CUSTOMER SERVICE and piece of mind. I like that someone reviewed their pricing as a FAIR price. That's all I need. Doesn't need to be cheapest just fair.I've become really jaded with people who only look for rock bottom prices. I'm an economical person but I am one to definately pay for personal service. In the end it probably all evens out anyway. Looking at the other reviews I know if I need to ask a quick question to the guys over at SAS they're not going to drag me over the coals or give me some crap runaround and in the car mechanic world that's something you can dearly pay for.

5

I took my blasted, cursed, gremlin infested 1999 Volkswagen Jetta here many times (I hated that car). Ken and the guys here always took good care of my it- the problems I had were typical of Jettas. I no longer own the vehicle, and have moved away from Pleasanton, but my family still takes their cars there! I've always felt I could trust these guys and know that they will be honest about what really needs to be done.

5

I took my car to the mercedes dealership who then proceeded to tell me that my electrical system was shot and I needed a new SRS module which would cost me about $2100. Not only that, they told me my car was unsafe to drive with faulty airbags. I then proceeded to get a second opinion at SAS, where they fit me in at the last minute to check out my car and found that there was a disconnected switch under the passenger seat causing all of the error messages, not the electrical system and airbags. Ken found the problem in about 2 minutes and connected the small switch for free because it only took a few minutes. Not only that, he apologized for not checking the tire pressure, engine oil, and various other small details which I would never expect him to check anyway. It is so nice to find an honest and knowledgeable auto repair place and they have definitely earned a customer for life! I would highly recommend this business.

5

Ken is very knowledgeable about German cars and does great work for a fair price. I would never hesitate to take my cars there. I know I'm always getting a fair shake at SAS.

5

Ken is a great guy. He is very knowledgeable and fair. My e30 M3 wasn't running good and I took it to him to find the problem. I work at a BMW dealer and our mechanics did not find what was causing the misfire. All they did was just changing parts that cost me lots of $$$. Ken found and fixed the problem and the good thing is that he is fast. I highly recommend Ken @ SAS German Auto.

5

Even if Ken's shop wasn't literally across the street from my office & less than 2 miles away from my house I'd STILL make a 45 min., 1 hour or more drive to have him work on my cars. A good, trustworthy mechanic is a hard thing to find these days & once you do you hope they stay in business as long as your car is alive. Ken has always been fair, explained the needed repairs, completed his work in a timely manner & on occasion, not charged me for small otherwise inconsequential work he's done for me. The fact that his shop sometimes looks like a small auto museum with various Aston's, race ready MG's, A/C Cobra's, Jag's, a real AMG Hammer, 600HP Supra, turbo Porsche's, tweaked Audi's etc...just adds to his credibility as a competent wrench for the performance car enthusiast.

5

For the first 5 years I had my car I took it to the dealer for repairs & service. As it started to get "old" I started taking it to SAS. Honestly, I wish I had just taken it to SAS all along. My experiences as SAS have been way better than at the dealer (and not that my experiences at the dealer were all that bad). Ken, the owner, takes the time to explain exactly what is going on with your car and gives the service a personal touch that you just don't get at the dealer. His hourly rate isn't cheap, but definitely fair, and less than the dealership (at least the BMW dealership). I guess what I really like is that I always leave there understanding exactly what was done, and why and feeling I was dealt with honestly.

5

Ken, the owner is great. I am an automotive tech myself but I still take my BMW to Ken for the things I don't have the equipment for. He is Knowledgeable enthusiastic and honest.