Definitely Five out of Five! It was a great experience doing business with Rick at SAS. Last week, I made an appointment with Rick bringing in my Mercedes to inspect my brakes on Monday, and I totally forgot the appointment, my apology. Rick called me to follow up and he was able to squeeze me in on Wednesday, so I don’t have to wait for another week due to their busy schedule. I came in on the day, Rick explained me the process in detail. After the inspection, Rick gave me his professional advice which saved me a lot of money. And their quote is very competitive! Great business, exceptional customer experience! Thank you Rick!